VeravalOnline Private Limited strives to ensure customer satisfaction with all our services. This Cancellation and Refund Policy outlines the terms and conditions for canceling services and requesting refunds. By using our services, you agree to comply with these terms.

1. Service Cancellation

  • Customer-Initiated Cancellation:
    • If you wish to cancel any service, please notify us in writing by contacting our support team at least [specify time frame, e.g., 15 days] before the next billing cycle.
    • Some services may have a minimum commitment period, and early cancellation may incur additional fees as specified in your service agreement.
  • Company-Initiated Cancellation:
    • VeravalOnline Private Limited reserves the right to suspend or cancel services for non-compliance with our Terms and Conditions, non-payment, or misuse of services. In such cases, no refunds will be issued.

2. Refund Policy

Our refund policy depends on the type of service provided. Please review the specific refund terms below.

  • Web Hosting and Maintenance Services:
    • New Service Cancellations: If you cancel within the first [specify period, e.g., 7 or 14 days] of signing up, you may be eligible for a full or partial refund. After this period, no refunds will be provided.
    • Monthly/Annual Subscriptions: Refunds for subscriptions will not be provided for any partial month or year.
  • Custom Development Services:
    • Due to the nature of custom development services, refunds are not available once work has commenced. If you wish to cancel ongoing work, any fees for completed stages are non-refundable, and additional fees may apply for any additional work completed.
  • Consultation Fees:
    • Consultation fees are generally non-refundable. However, if you are unsatisfied with the consultation and notify us within 24 hours, we may offer a credit toward future services at our discretion.
  • Domain Registration and Third-Party Services:
    • Fees for domain registration or third-party services are non-refundable once the order is processed.

3. Refund Eligibility and Process

  • Eligibility: Refunds are only applicable for payments made directly to VeravalOnline Private Limited. If you have purchased services through a third party, please contact them directly.
  • Request Process: To request a refund, contact our support team at [Insert Contact Email]. Refund requests should include the reason for cancellation and any relevant service details.
  • Processing Time: Approved refunds will be processed within [specify time frame, e.g., 7–14 business days] to the original payment method.

4. Non-Refundable Fees

  • Certain fees are non-refundable, including setup fees, administrative fees, and fees for completed work or services, as outlined in the service agreement.

5. Changes to Cancellation and Refund Policy

VeravalOnline Private Limited reserves the right to modify or update this Cancellation and Refund Policy at any time. Updates will be posted on our website, and continued use of our services constitutes acceptance of any changes.

6. Contact Information

For questions or concerns regarding this policy, please contact us at:

  • VeravalOnline Private Limited
  • Email: [email protected]
  • Phone: +91-7863042495
  • Corporate Office: 312 Broadway Signature, Sevasi Canal Road, Vadodara – 391101. Gujarat – India.

Last Updated: 23rd September 2024